Frequently Asked Questions
Below are the Boffins’ most Frequently Asked Questions, from our customers. We hope these help you as you are browsing the site today – if there’s anything else you need to know, do not hesitate to get in touch by phone or live chat. We’ll be updating this page regularly.
How can I pay for my order?
Asked so frequently, we created a page just to answer this one – you can find out more at What are my Payment Options?
Can I pick a delivery day/time?
Day of choice is available on all next day items where you see this message: Day of Choice Delivery Available
We use pretty much every courier out there. Some of these will contact you to give you a time for delivery, but some won’t and we cannot guarantee it unfortunately. Our advice would be to use the delivery notes section in the checkout to tell the courier where to leave the goods, just in case you’re not in when they deliver.
Do you price match?
Also a very FAQ, so the web Boffins made a page to keep it simple – please visit our Price Match Promise page for more information
Do you offer discounts?
If you’re looking for a large quantity of products - yes we do! The Boffins love the bigger orders and you can contact them by phone, live chat or email email@example.com for the very best prices.
Will you take away my old furniture?
Unfortunately, our standard delivery methods don’t allow for this, but if you contact us before ordering, we can always check to see what we can do, especially on larger jobs.
Can I return my item if I don’t like it?
Another one that has a whole page dedicated to it – see our Returns & Cancellations page for more information
Do you have any stores?
Although we’re based online, we have access to showrooms throughout the UK. Give our Boffins a quick call to see if there’s one in your area.
Do you offer Credit?
Yes we do offer credit, if you’re a Business who has been trading for 3 or more years, a School / Academy, University / College, Local Authority, NHS, Government Body or MOD, we offer credit accounts and accept orders by PO either online, email or post.
For businesses, we will use a 3rd party credit checking facility to check your credit worthiness, and will need your company details including company reg number to do this. You can order online and fill these details in, or contact our sales Boffins for help. It takes no time at all, and credit decisions are made in minutes.
Please visit our Credit Accounts page for further details.
What if I have a problem with my order?
Then it’s lucky you ordered from the Office Boffins. We live in the age of online retail – things go wrong, and it can be incredibly frustrating at times. We know because like you, we order online every day. Customer satisfaction is paramount here at Office Boffins. We take service very seriously, and will do everything we can to minimise disruption, and leave you with a positive experience. If you have an issue with your order, there are 3 ways to get in touch.
1. Live chat - Instant response during working hours. Your problem will be taken on board by one of the Service Boffins.
2. Email - We will respond quickly, and keep you informed of the progress of your case.
3. Phone - Call the Service Team on 0203 991 1375 during working hours. We won’t keep you waiting in queues, and your problem will be dealt with immediately and with the urgency it requires.
Do you offer space planning?
Yes we do. Get in touch with our sales Boffins. We can plan your space, and advise which furniture would best suit your needs. Visit our Space Planning page for further information and ways to get in touch with us regarding your bespoke project.
Can you send someone to visit our office and help with plans?
Yes we can do this too. Usually on larger orders, but call our sales Boffins and we can advise further on this one.